SERVANT LEADERSHIP AND EMPLOYEE CREATIVITY: THE MEDIATING ROLE OF HARMONIOUS PASSION AND PSYCHOLOGICAL SAFETY

Abstract
Purpose - This paper examines simultaneously mediating mechanisms through which servant
leadership (SL) affects employee creativity (EC). Specifically, the authors test harmonious
passion (HP) and psychological safety (PS) as the mediating paths through which servant
leadership predicts employee creativity.
Design/Methodology/Approach - Data were collected from 274 employees in seven four- and
five-star hotels in Indonesia. A partial least squares structural equation modelling technique
was used to estimate the measurement and structural models.
Findings -The findings of this study indicate that managers should adopt servant leadership
behaviors, which can improve employees’ psychological resources, such as harmonious
creativity, passion, and psychological safety.
Originality of the research - This study offers original insights into the emerging body of
hospitality literature by presenting the initial empirical proof of the combined impact of
harmonious passion and psychological safety in facilitating the influence of servant leadership
on frontline employees’ creativity.
Keywords Servant Leadership, Harmonious Passion, Psychological Safety, Frontline